How do I find a particular item?
Our products are grouped in two ways: category and line.
To browse our products by Category, you can use the link “Buy by Category”, located in the main menu at the top of the page. From here you can browse all existing categories and each of the articles within them.
To browse our products by Line you can click on “Buy by Line”, located in the main menu at the page’s header. From here you can browse all the existing product lines and each of the articles that within them.
You can also use the search bar located at the top left of the page to locate any particular product.
How do I add a product to my shopping cart?
From the details page of a particular product you can choose the size and other attributes such as color and quantity from the menu located on the right side. Once you have chosen the product, its attributes and quantity you can proceed to click on the “Buy” button, this way the selected item will be part of your shopping cart.
How do I take a look at what’s in my shopping cart?
There is a “View Cart” button at the upper right corner of every page of the Edrenoda’s website. This button allows you to not only display but also remove and edit quantities for all the items you have placed in your shopping cart. In the same way, it also displays the price of each item in the cart, the total value according to the quantity selected, the subtotal of the entire purchase, the value of the VAT and the total to be paid.
What payment forms are accepted?
Credit cards: VISA, Mastercard, American Express
PagosOnline has an alliance with Vía Baloto, which allows customers who do not have credit cards, saving accounts, or do not wish to pay through the internet to make their payments in cash at any of the Vía Baloto points at national level. Likewise, all customers will be able to make cash payments directly in branches of Bancolombia, Banco de Occidente or Bank of Credit at National Level.
Why can my credit card be rejected? The data we ask for payment must match the information on your card. A simple typographical error can result in the rejection of the transaction, so we ask that you cover the payment form with care. The credit limit may also have been exceeded or the card may be out of date. Check with your bank if you have any questions regarding your card as a payment method.
Is it safe to buy from Edredona online?
Of course! We dedicate a great effort in having the resources to guarantee not only the security of your data but also the security of your purchases making use of Online Payments.
Which browser do I need to see the page correctly?
The Edredona page is optimized for viewing in Microsoft Internet Explorer 7.0 or higher, Mozilla Firefox 3.5+, Opera 10.0 or higher, Safari 5.0 or higher, Chrome 5.0+ and Safari Mobile.
What screen resolution do I need?
The minimum resolution supported is: 1,024 x 768
What email do I need to see the emails generated by Edredona?
You can use any email client that supports HTML. For example: Gmail, Hotmail, Yahoo, MS Outlook, MS Mail, Thunderbird and Apple Mail.